Introduction
Elechomes® Humidifier, Air Purifier, Dehydrator (“Elechomes”, “we”, “us”, or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elechomes.shop and any of its related mobile applications and services (collectively, the “Site”), along with your choices regarding the collection and use of your information.
Collection of Information
Information You Provide to Us
We collect information you provide directly to us when you use our Site. This includes:
- Account Information: We collect information such as your name, email address, phone number, mailing address, and payment information when you register for an account, place an order, or interact with the Site in similar ways.
- Order Information: We collect information about the products you purchase, along with related shipping, billing, and payment information.
- Communications: If you contact us directly, we may receive additional information about you. For example, when you contact our customer support team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Information We Collect Automatically
We also collect some information automatically:
- Log Information: We collect information about your use of our Site, such as IP address, access times, pages viewed, browser type and version, and referring website addresses.
- Device Information: We collect information about the computer or mobile device you use to access our Site, such as the hardware model, operating system and version, device identifiers, and mobile network information.
- Location Information: With your consent, we may collect information about the precise location of your device when you access or use one of our location-enabled services. We use this information to provide features and services where your location data is used. You can revoke your consent at any time by changing your device privacy settings.
- Cookies and Other Tracking Technologies: We use cookies, web beacons, pixel tags, and other tracking technologies on our Site to help customize the Site and improve your experience. For more information about our use of these technologies, please see our Cookie Policy.
- Analytics Information: We use third-party analytics services like Google Analytics to evaluate use of the Site and analyze performance. These services use cookies and other technologies to collect information about Site use and to improve our services.
Use of Information
We use the information we collect for a variety of business purposes such as:
- Provide, operate, and maintain our Site.
- Improve and personalize your experience – this includes customizing content and understanding how our Site is used.
- Process your orders and payments.
- Contact you about your orders and account – by phone, text or email.
- Provide customer service and support.
- Send you product updates, announcements, surveys, newsletters, marketing communications, and other information that may be of interest.
- Administer contests or promotions.
We also use your information as otherwise described at the time of collection or to comply with applicable laws.
Sharing of Information
We may share your personal information in the instances described below. For further information on your choices regarding your information, please see the Your Choices and Rights section.
Service Providers
We disclose information to third party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. These service providers assist with website operations, order fulfillment, payment processing, analytics, marketing, and other business purposes.
Business Transfers
If we are involved in a merger, acquisition, reorganization, bankruptcy, receivership, sale of some or all of our assets, financing, securitization, or transition of service to another provider, your information may be transferred as part of that deal.
Legal Compliance
We may disclose information if we believe it’s needed to comply with applicable laws, regulations, legal processes, or governmental requests. This may include responding to court orders and subpoenas.
To Protect Us and Others
We may disclose information to protect and defend our rights, property, or safety and those of our users, employees, contractors, or the public.
With Your Consent
We may ask for your consent to share your information for any other purpose not described in this policy.
Data Retention
We retain personal information for the period necessary to fulfill the purposes described in this policy unless a longer retention period is required by law.
Your Choices and Rights
You have certain rights and choices regarding how we collect, use, and share your personal information.
Accessing Your Information
You can access, modify, or update certain account information by logging into your online account. If you wish to access, modify, or delete any other personal information we have, you may contact us at [email protected]. Please note we may need to retain certain information for recordkeeping and transactional purposes.
Opting Out of Communications
You may opt out of promotional communications by following the unsubscribe instructions included in each promotional email we send or by adjusting your communication preferences in your account settings. Note that you cannot opt out of administrative communications regarding your orders, account, transactions, servicing, or our ongoing business relations.
Correcting and Deleting Your Information
You may modify or delete your account information and preferences by logging into your account. For other requests to access, correct, modify, delete, restrict, or object to the use of your personal information, please submit your request to [email protected].
Data Portability
In some jurisdictions, applicable law may give you the right to request a portable copy of your information and/or have your information transmitted electronically to another provider. If you wish to exercise these rights, please contact us at [email protected].
Withdrawing Your Consent
For any consent you have provided to the collection, processing, and transfer of your information, you may withdraw that consent at any time by contacting us at [email protected].
Use by Minors
Our services are not directed to minors under the age of thirteen (13), and we do not knowingly collect personal information from minors under 13 without permission from a parent or guardian. If we learn that any personal information has been collected on our Site from a minor under 13 without the consent of the child’s parent or guardian, we will delete that information. If you believe we may have collected personal information from a minor under 13, please contact us at [email protected].
Security of Your Information
We take reasonable administrative, technical, and physical measures to safeguard your information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the internet and online digital storage are not completely secure, so we cannot guarantee the security of your information.
International Data Transfers
We are headquartered in the United States and have service providers in other countries, so your personal information may be transferred internationally throughout the course of our business operations. If you reside outside the United States, please note that the data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using our services or providing us with your information, you consent to the collection, transfer, storage, and processing of your information outside of your country of residence.
Third-Party Websites
Our Site may contain links to third party websites. Any access to and use of such linked websites is not governed by this policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.
Changes to This Policy
We may modify this Privacy Policy from time to time to reflect changes in our business, legal requirements, and user needs. If we make any material changes, we will notify you via email or by posting a notice on our Site prior to the change taking effect. We encourage you to periodically review this page for the latest information on our privacy practices.
How to Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Elechomes® Humidifier, Air Purifier, Dehydrator
Attn: Privacy Policy Inquiry
[email protected]
Effective Date
This Privacy Policy was last updated on March 1, 2023 and is effective as of that date.